In most cases we can resolve your issue remotely if your device meets the following criteria:

• The computer is running either a Microsoft Windows or Apple Macintosh Operating System
• You can power on, login and connect to the internet with the device in question
• You have access to the computer in order to help initiate a remote support session

Benefits of remote support:

• No need to bring your computer to us
• Don’t have to wait for us to get to your location
• Most issues can be resolved remotely
• Shorter wait time for a technician to look at your issue

Examples of services we can provide remotely:

• Setting up email
• Configuring and checking backups
• Adjusting Operating System settings
• Installing, Updating, Removing software
• Basic virus removal
• Install Windows and driver updates
• Basic tune up

 

Please contact us regarding your issue. Once initial phone triage is complete we can help you initiate a remote support session, if needed.