In most cases we can resolve your issue remotely if your device meets the following criteria:
- The computer is running either a Microsoft Windows or Apple Macintosh Operating System
- You can power on, login and connect to the internet with the device in question
- You have access to the computer in order to help initiate a remote support session
Benefits of remote support:
- No need to bring your computer to us
- Don’t have to wait for us to get to your location
- Most issues can be resolved remotely
- Shorter wait time for a technician to look at your issue
Examples of services we can provide remotely:
- Setting up email
- Configuring and checking backups
- Adjusting Operating System settings
- Installing, Updating, Removing software
- Basic virus removal
- Install Windows and driver updates
- Basic tune up
Please contact us regarding your issue. Once initial phone triage is complete we can help you initiate a remote support session, if needed.