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Remote Support

September 6, 2020 by

In most cases we can resolve your issue remotely if your device meets the following criteria:

  • The computer is running either a Microsoft Windows or Apple Macintosh Operating System
  • You can power on, login and connect to the internet with the device in question
  • You have access to the computer in order to help initiate a remote support session

Benefits of remote support:

  • No need to bring your computer to us
  • Don’t have to wait for us to get to your location
  • Most issues can be resolved remotely
  • Shorter wait time for a technician to look at your issue

Examples of services we can provide remotely:

  • Setting up email
  • Configuring and checking backups
  • Adjusting Operating System settings
  • Installing, Updating, Removing software
  • Basic virus removal
  • Install Windows and driver updates
  • Basic tune up

 

Please contact us regarding your issue. Once initial phone triage is complete we can help you initiate a remote support session, if needed.

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